Manager (Operations Process Re-engineering)

• Analyze the business technology needs and translate these needs into system and architecture requirements to ensure the business needs and requirements can be met by the architecture design
• Identify, evaluate, and implement services and tools to achieve the solution architecture
• Able to perform all aspects of the software development tasks, including front- end, back- end, API development, database design and development.
• Designing, describing, and managing the solutions specific to business problems.
• Participate in the entire application life cycle
• The applicant is expected to possess strong problem-solving skills, programming, testing, and troubleshooting skills
• Follow new and emerging technologies
• Perform other ad-hoc duties as assigned

Key components of the job

• End to end understanding of Retail Banking Operations Processes & Systems.
• To evaluate / design /execute and monitor banking operations processes.
• Deep dive and Identification of process gaps, system issues.
• Proposing Corrective action plans, re-design, and establishment of Key Risk Indicators, utilizing a variety of management metrics and tools.
• Discussions and co-ordinations with various departments and stakeholders & follow ups for closure of actionable.
• Identification of areas for process improvement enabling customer delight.
• End to end Presentation on a Process covering scope of work, challenges, resolutions with timelines to the Senior Management.

Qualifications & requirements

• Bachelor’s degree or equivalent (typically in Science, Engineering, Business Administration).
• At least 3-6 year(s) of working experience in the related field is required for this position.
• Experience working in Customer experience /Service Quality /Bank operation of banking / financial services/Digital Banking would be an added advantage.
• Sound understanding of products and banking operational processes.
• Experience in process re-engineering/improvement, business analysis and program management.
• Possess strong problem-solving skills, leadership, professional maturity, communication skills and ability to work independently.
• Able to speak and write in English.