Manager (Operations Process Re-engineering)

UAB Bank
Full Time
Operation & Management
  • Analyze the business technology needs and translate these needs into system and architecture requirements to ensure the business needs and requirements can be met by the architecture design
  • Identify, evaluate, and implement services and tools to achieve the solution architecture
  • Able to perform all aspects of the software development tasks, including front- end, back- end, API development, database design and development.
  • Designing, describing, and managing the solutions specific to business problems.
  • Participate in the entire application life cycle
  • The applicant is expected to possess strong problem-solving skills, programming, testing, and troubleshooting skills
  • Follow new and emerging technologies
  • Perform other ad-hoc duties as assigned

Key components of the job

  • End to end understanding of Retail Banking Operations Processes & Systems.
  • To evaluate / design /execute and monitor banking operations processes.
  • Deep dive and Identification of process gaps, system issues.
  • Proposing Corrective action plans, re-design, and establishment of Key Risk Indicators, utilizing a variety of management metrics and tools.
  • Discussions and co-ordinations with various departments and stakeholders & follow ups for closure of actionable.
  • Identification of areas for process improvement enabling customer delight.
  • End to end Presentation on a Process covering scope of work, challenges, resolutions with timelines to the Senior Management.

Qualifications & requirements

  • Bachelor’s degree or equivalent (typically in Science, Engineering, Business Administration).
  • At least 3-6 year(s) of working experience in the related field is required for this position.
  • Experience working in Customer experience /Service Quality /Bank operation of banking / financial services/Digital Banking would be an added advantage.
  • Sound understanding of products and banking operational processes.
  • Experience in process re-engineering/improvement, business analysis and program management.
  • Possess strong problem-solving skills, leadership, professional maturity, communication skills and ability to work independently.
  • Able to speak and write in English.
Only for WSE Students Level 15+
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