Relationship Manager

AYA Bank
Full Time
Corporate Banking

Job Description

  • Acting as a Relationship Manager by offering value-added advice and guidance to customers and placing their needs at the forefront of all that we do.
  • Responding to initial business enquiries, sourcing new customers, following up leads and meeting with business customers face-to-face.
  • Growing sustainable revenues from existing customer portfolios and through targeted acquisition of quality new customers while minimizing risk.
  • Keeping abreast of external factors influencing international and domestic business e.g. economic, cultural, geographical, procedural and regulatory requirements.
  • Keeping up-to-date with the financial services market and banking products and services and marketing those that best meet your business clients’ needs.
  • Building a network of business introducers in the local professional and business community
  • Ensuring service excellence at all times
  • Training and mentoring new junior staff

Skills and Competencies Requirements:

  • A desire to find ways to continually improve the service delivered to customers
  • Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
  • Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
  • Experience of making prompt and practical business decision, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes
  • Experience of effectively using your knowledge of products, processes and risks to make fair and informed decisions that meet customers’ needs
  • A comprehensive understanding of risk management and proven experience of ensuring own/others’ compliance with relevant regulatory processes
  • A track record of effectively handling complex sales, to meet the needs of demanding customers, in a fair and ethical way
  • Proficiency skill in Microsoft Office Application including Excel, Words and PowerPoint.
  • Strong interpersonal and relationship skills
  • Motivation, drive and commitment
  • Having problem solving and analytical skills
  • Team spirit
  • Integrity and strong business ethics
  • Accountability
  • Good presentation skills

Experiences and Educational Requirements:

  • Bachelor’s degree is required; degree in Business/Banking Finance is preferable.
  • Experience working in relevant environment/s, i.e. Business or Corporate Banking
  • Past working experience in a relevant role, i.e. Relationship Management
Only for WSE Students Level 15+
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