Operation Manager

Job Description

• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives.
• Build and maintain relationships with related departments, external partners, and vendors to make decisions regarding operational activity and strategic goals
• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks
• Uphold organization policies and standards, ensuring legislative regulations are followed
• Make sure day to day operation and technical issues are solved and team is delivering required support to business and branches
• Develop Internal and External User Preference, User Guides, Memos and Instructions
• Work closely with Finance to solve the disputes
• Work with Risk and Compliance team
• Developing Individual JDs, SOPs, SLA, Succession Plan

Skills and Competencies Requirements:

• Literate in IT, Database
• Portal & User Interface Experiences
• Network Background
• Having Soft Skills
• Problem Solving and Negotiation Skills
• Working under Stress
• Commitment

Experiences and Educational Requirements:

• 7-year experience in Banking, Operation & Technology
• Customer Experience Knowledge
• Competitor & Market Knowledge
• Experience in Stakeholder Engagement
• Escalation Background
• Bachelor Degree
• Post Graduated Diploma
• Relevant Background Certificates
• Having 4 Skills in English
• Excellent in Communication & Training