Operation Manager

AYA Bank
Full Time

Job Description

  • Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives.
  • Build and maintain relationships with related departments, external partners, and vendors to make decisions regarding operational activity and strategic goals
  • Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks
  • Uphold organization policies and standards, ensuring legislative regulations are followed
  • Make sure day to day operation and technical issues are solved and team is delivering required support to business and branches
  • Develop Internal and External User Preference, User Guides, Memos and Instructions
  • Work closely with Finance to solve the disputes
  • Work with Risk and Compliance team
  • Developing Individual JDs, SOPs, SLA, Succession Plan

Skills and Competencies Requirements:

  • Literate in IT, Database
  • Portal & User Interface Experiences
  • Network Background
  • Having Soft Skills
  • Problem Solving and Negotiation Skills
  • Working under Stress
  • Commitment

Experiences and Educational Requirements:

  • 7-year experience in Banking, Operation & Technology
  • Customer Experience Knowledge
  • Competitor & Market Knowledge
  • Experience in Stakeholder Engagement
  • Escalation Background
  • Bachelor Degree
  • Post Graduated Diploma
  • Relevant Background Certificates
  • Having 4 Skills in English
  • Excellent in Communication & Training

Only for WSE Students Level 15+
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